The St. Louis City Citizens’ Service Bureau (CSB)  is a “one-stop-shop” for all your city service needs. Call 622-4800 or submit an electronic request anytime you observe a problem or need assistance with city services.

The CSB has created a handy guide and picture that helps describe what they do and when to contact them. View the image below or click here to view their handout.

Below is a list provided by the Citizens Service Bureau (CSB) that shows the approximate time frame they have established to receive responses from concerns/complaints depending on the type of concern/complaint. Use this as a guide for how long it should take to get an update on your specific issue.

Again, you can contact the Citizens Service Bureau (CSB) via phone 314-622-4800 or use their online forms at:
http://stlouis.missouri.org/government/csb.html

Dept Name	Complaint Type	Days To Resolve*
Public Safety	Alarm Ordinance Questions	14
Traffic & Lighting Division	ALL OUT-Electric Traffic Signl	3
Street Division	Alley Holding Water	5
Health-Environmental Health	Allowing waste water on ground	6
Cultural Resources Office	Alter Bldg in H.D. w/o permit	9
Food Control-Health Division	Animals on Food Premise	2
Forestry Division	Any Property Damaged	21
Animal Regulation Ctr.-Health	Apprehension of Stray Animals	7
Street Division	Asphalt Alley Repair	5
Street Division	Asphalt Street Repair	5
Street Department	Bad conditions in pub. R.O.W.	7
Traffic & Lighting Division	Base Plate missing or off	3
Animal Regulation Ctr.-Health	Bats	5
Fire & Fire Prevention	Billing/EMS	10
Recorder of Deeds	Birth Records	10
Neighborhood Stabilization	Block Requests for NSO’s	30
Air Pollution Control	Blowing Dust	3
Board of Public Service	Bridge Work by Contractor	5
Health-Environmental Health	Broken or leaking supply lines	6
Building Division	Building Collapse	3
Refuse Division	Bulky Items Missed	4
Health Planning & Information	Business Continuity Info Request	1
Communications	Cable T.V. Complaints	16
Refuse Division	Cart dumped incompletely	3
Animal Regulation Ctr.-Health	Cats	5
Street Department	Cave ins	3
Park Division	Cave-ins on bike path	4
Traffic & Lighting Division	Center lines – Yellow	12
Trash Investigators	Cited by Health-Req. Summons	10
P.U. Water Assessment	Clerk/Serviceman Rude	4
Refuse Division	Cmm’l Coll. After Hours	3
Health-Environmental Health	Commercial dumpster problems	9
Health Planning & Information	Community Preparedness Info. Request	1
Health-Environmental Health	Compl. concerning Child Center	7
Health-Environmental Health	Compl. concerning Health Cntrs	4
Health-Environmental Health	Complaints of industrial haz.	5
Street Division	Concrete Alley Repair	5
Street Division	Concrete Street Repair	5
Cultural Resources Office	Const. HD w/o permit	9
Building Division	Construction W/O Permit	14
Refuse Division	Cont/cart damaged/needs paint	6
Refuse Division	Container blocking something	6
Refuse Division	Container moved from position	6
Refuse Division	Container Near Window/House	6
Refuse Division	Container not level	6
Refuse Division	Container overflowing/bulky	11
Refuse Division	Container Smells Bad	6
Refuse Division	Container too heavy for truck	14
Refuse Division	Container Truck Cause Damage	3
Refuse Division	Container turned over/around	6
CSB Information Calls	Continued Drug Activity	1
Traffic & Lighting Division	Crosswalks	12
Street Division	Curb Removal & Adjustment	5
Street Division	Curb Repair	5
P.U. Water Distribution	Damage Claims	5
Refuse Division	Dead animal	3
Vector Control	Dead Birds	5
Park Division	Dead limbs parks/parkstrips	7
Recorder of Deeds	Death Records	10
Refuse Division	Debris Dumped Alley/Street	10
Health-Environmental Health	Defective drains & sewers	6
Street Department	Defective sewer lateral	9
Health-Environmental Health	Defective toilet facilities	6
Cultural Resources Office	Demo in H.D. w/o permit	9
Building Division	Demolition Bldg. w/o Permit	5
Building Division	Demolition Blowing Dust	5
P.U. Water Assessment	Deposit was not refunded	3
Neighborhood Stabilization	Derelict Cars On Private Ppty	14
Neighborhood Stabilization	Derelicts in ROW	14
Refuse Division	Didn’t Get Cart	6
Food Control-Health Division	Dirty or Unclean Establishment	8
Traffic & Lighting Division	Do Not Enter	3
Animal Regulation Ctr.-Health	Dog & Cat bites	5
Food Control-Health Division	Dumpster Overflowing-Lid Open	8
Building Division	Electrical System	8
Dept of Human Services	Employee Behavior	12
Airport,Lambert-St. Louis Intr	Employee Behavior	3
Assessor’s Office	Employee Behavior	30
Board of Election Commission	Employee Behavior	7
Board of Public Service	Employee Behavior	3
BPS – Facilities Management	Employee Behavior	3
Building Division	Employee Behavior	3
Circuit Clerk’s Office	Employee Behavior	30
Citizens’ Service Bureau	Employee Behavior	12
City Counselor’s Office	Employee Behavior	5
City Courts	Employee Behavior	4
City Emerg. Management Agency	Employee Behavior	12
City Marshal’s Office	Employee Behavior	12
Civil Rights Enforcement	Employee Behavior	12
Collector of Revenue	Employee Behavior	30
Communications	Employee Behavior	3
Community Development Adm.	Employee Behavior	30
Comptroller’s Office	Employee Behavior	30
Cultural Resources Office	Employee Behavior	4
Excise Division	Employee Behavior	3
Forestry Division	Employee Behavior	2
Health Director’s Office	Employee Behavior	14
Land Reutilization Authority	Employee Behavior	30
License Collector	Employee Behavior	30
Mayor’s Office	Employee Behavior	12
Neighborhood Stabilization	Employee Behavior	30
Operation Brightside-Graffiti	Employee Behavior	14
P.U. Water Distribution	Employee Behavior	3
P.U. Water-Supply & Purifying	Employee Behavior	3
Park Division	Employee Behavior	3
Planning & Urban Design	Employee Behavior	0
Public Safety	Employee Behavior	30
Recorder of Deeds	Employee Behavior	30
Recreation Division	Employee behavior	3
Refuse Division	Employee Behavior	5
Register’s Office	Employee Behavior	0
Soulard Market-Dept Public Utl	Employee Behavior	3
St. Louis Development Corp.	Employee Behavior	12
St. Louis Housing Authority	Employee Behavior	3
Street Department	Employee Behavior	5
Street Division	Employee Behavior	3
Tow Lot	Employee Behavior	7
Traffic & Lighting Division	Employee Behavior	3
Trash Investigators	Employee Behavior	10
Treasurer’s Office	Employee Behavior	30
Unknown Department	Employee Behavior	30
City Justice Center	Employee Behavior to Public	21
Medium Security Institution	Employee Behavior to public	21
City Justice Center	Employee Behavior to Residents	21
Medium Security Institution	Employee Behavior to residents	21
Fire & Fire Prevention	Employee Behavior/EMS	10
Civil Rights Enforcement	Employment Discrimination	14
Animal Regulation Ctr.-Health	Enforce Leash Law/Vacc. & Reg.	7
City Justice Center	Environmental Conditions	21
Medium Security Institution	Environmental Conditions	21
Refuse Division	Evictions	5
P.U. Water Distribution	Excavation complaints	2
Vector Control	Exterior rat infestation	5
Public Safety	False Alarm Appeal	14
Forestry Division	Fill hole with dirt	14
Building Division	Fire escapes/exits	9
P.U. Water Distribution	Fire Hydrant hit;Running Leaky	9
Traffic & Lighting Division	Flashing Signals	6
City Justice Center	Food Services	21
Medium Security Institution	Food Services	21
Food Control-Health Division	Foodborne Illness	5
Food Control-Health Division	Foreign Material in Food	8
Refuse Division	Foreman Contact Citizen	5
Operation Brightside-Graffiti	Graffiti on Private Property	14
Operation Brightside-Graffiti	Graffiti on Public Property	14
Neighborhood Stabilization	H.E.A.T. DECAL	7
Office on the Disabled	Handicapped Parking	7
Traffic & Lighting Division	Handicapped Parking	5
City Justice Center	Health Concerns	21
Medium Security Institution	Health concerns	21
Park Division	High grass/weeds parks	16
Refuse Division	Hole in bottom of conts	6
Recreation Division	Housekeeping at rec. ctrs.	3
Civil Rights Enforcement	Housing Discrimination	14
Air Pollution Control	Ill from Bad Air	3
CSB Information Calls	Illegal Auto Repair Zones A-H	1
Trash Investigators	Illegal Dumping Report	10
Building Division	Illegal Pay Telephones	14
Street Department	Illegal sidewalk or driveway	7
Building Division	Illegal Usage/Open Storage	14
Street Department	Illegal use of public R. O. W.	10
Street Department	Illegal use of wharf area	3
Trash Investigators	Improper disposal by resident	10
Health-Environmental Health	Improper Storage of Tires	10
Building Division	Inaccessible Facility	14
Office on the Disabled	Inaccessible Program	4
Air Pollution Control	Industrial Plant Emissions	3
Health-Environmental Health	Inoperative hot water supply	7
Food Control-Health Division	Insect or Rodent Infestation	8
Health-Environmental Health	Inspect hotels and motels	7
Refuse Division	Instructions household/bulky	5
Health-Environmental Health	Insufficient heat provided	7
Health-Environmental Health	Interior rat infestation	7
Health-Environmental Health	Investigate hazardous waste	3
Refuse Division	Knocked down phone/etc. wires	3
Fire & Fire Prevention	Lack of Fire Escapes / Exits	9
Recreation Division	Lack of rec equipment	3
Building Division	Lack of Smoke Detectors	9
Fire & Fire Prevention	Lack of Smoke Detectors	9
Recreation Division	Lack staff/prg. limitations	3
Street Division	Leaf Pick-Up	5
Traffic & Lighting Division	Leaning signs or stubs	3
Park Division	Leaves mulched/raked	16
Traffic & Lighting Division	Light knocked Down	7
Forestry Division	Limb Down-Street	2
Park Division	Maint median,parkways & strips	16
Park Division	Maint. athletic fields	4
Park Division	Maint. ballfield benches	21
Park Division	Maint. bike trails	21
Park Division	Maint. fountains	10
Park Division	Maint. lakes in Parks	9
Park Division	Maint. of playground equipment	21
Park Division	Maint. playgrnds/centers	14
City Emerg. Management Agency	Malfunction of Warning Sirens	3
Building Division	Mechanical Equipment	8
P.U. Water-Supply & Purifying	Med Prob Relate to Water Suppl	4
P.U. Water Distribution	Meter Leak in Basement	3
Medium Security Institution	Misc	21
City Justice Center	Misc.	21
Cultural Resources Office	Misc.	9
Operation Brightside-Graffiti	Misc.	14
Tow Lot	Misc.	7
Air Pollution Control	Miscellaneous	12
Health Planning & Information	Miscellaneous	1
Neighborhood Stabilization	Miscellaneous	30
Planning & Urban Design	Miscellaneous	0
Register’s Office	Miscellaneous	0
Vector Control	Miscellaneous	12
Airport,Lambert-St. Louis Intr	Miscellaneous	32
Animal Regulation Ctr.-Health	Miscellaneous	12
Assessor’s Office	Miscellaneous	30
Board of Election Commission	Miscellaneous	7
Board of Public Service	Miscellaneous	12
BPS – Facilities Management	Miscellaneous	12
Building Division	Miscellaneous	8
Circuit Clerk’s Office	Miscellaneous	30
Citizens’ Service Bureau	Miscellaneous	12
City Counselor’s Office	Miscellaneous	5
City Courts	Miscellaneous	4
City Emerg. Management Agency	Miscellaneous	12
City Marshal’s Office	Miscellaneous	12
Civil Rights Enforcement	Miscellaneous	12
Collector of Revenue	Miscellaneous	30
Community Development Adm.	Miscellaneous	30
Comptroller’s Office	Miscellaneous	30
Dept of Human Services	Miscellaneous	12
Excise Division	Miscellaneous	12
Fire & Fire Prevention	Miscellaneous	12
Food Control-Health Division	Miscellaneous	13
Forestry Div. NSO Priorities	Miscellaneous	16
Forestry Division	Miscellaneous	7
Health Director’s Office	Miscellaneous	14
Health-Environmental Health	Miscellaneous	12
Land Reutilization Authority	Miscellaneous	30
Lead Poisoning Prevention	Miscellaneous	0
License Collector	Miscellaneous	30
Mayor’s Office	Miscellaneous	12
Office on the Disabled	Miscellaneous	12
P.U. Water Assessment	Miscellaneous	12
P.U. Water Distribution	Miscellaneous	12
P.U. Water-Supply & Purifying	Miscellaneous	12
Park Division	Miscellaneous	12
Public Safety	Miscellaneous	30
Recorder of Deeds	Miscellaneous	30
Recreation Division	Miscellaneous	12
Refuse Division	Miscellaneous	6
Soulard Market-Dept Public Utl	Miscellaneous	12
St. Louis Development Corp.	Miscellaneous	12
Street Department	Miscellaneous	9
Street Division	Miscellaneous	12
Traffic & Lighting Division	Miscellaneous	12
Trash Investigators	Miscellaneous	10
Treasurer’s Office	Miscellaneous	30
Unknown Department	Miscellaneous	12
CSB Information Calls	Miscellaneous Nuisance	1
Forestry Division	Missed VB Cutting Schedule	15
Forestry Division	Missed VL Cutting Schedule	15
P.U. Water Distribution	Missing Cover on Manhole	5
Health-Environmental Health	More than 4 dogs/cats/pigs	9
Vector Control	Mosquito Breeding Rx Needed	7
Vector Control	Mosquito Spraying/Fogging	7
Refuse Division	Move cont/debris dumped	3
Traffic & Lighting Division	New Installation of signs	12
Public Safety	No Alarm System	14
Trash Investigators	No Commercial Dumpster	10
Health-Environmental Health	No heat provided	3
Health-Environmental Health	No hot water supply	7
Office on the Disabled	No interpreter provided	4
Health-Environmental Health	No tub/shower/kitchen sink/etc	9
Food Control-Health Division	No Water	1
Health-Environmental Health	No water supply	3
P.U. Water Distribution	No water/main break	3
Airport,Lambert-St. Louis Intr	Noise Complaints	12
Public Safety	Non-Monitored Alarm System	14
Refuse Division	Not Enough Containers in Alley	11
P.U. Water Assessment	Notices Left at Door	4
CSB Information Calls	Nuisance Activity-Prostitution	1
Forestry Division	Occ. Health Clean Up Request	30
Forestry Div. NSO Priorities	Occupied Debris	14
Forestry Division	Occupied Debris	30
Forestry Div. NSO Priorities	Occupied Weeds Only	14
Forestry Division	Occupied Weeds Only	30
Air Pollution Control	Odors in Air	5
Traffic & Lighting Division	One Street Light Out	5
Traffic & Lighting Division	One-Way	3
Air Pollution Control	Open Burning	3
Traffic & Lighting Division	Out of Step on Dial	3
Building Division	Overcrowding	14
Refuse Division	Overflowing Litter Barrels	5
Building Division	P.M.C. (Exterior)	14
Building Division	P.M.C. (Interior)	14
Health Planning & Information	Pandemic Flu Info Request	1
Board of Public Service	Park Work by Contractor	5
Building Division	Parking Lots (condition)	14
Traffic & Lighting Division	Parking signs	4
Fire & Fire Prevention	Patient Care/EMS	10
City Counselor’s Office	Personal Injury Claims	5
Health Planning & Information	Personal Preparedness Info Request	1
Park Division	Picnic grds. cleaning/tables	7
Park Division	Picnic/Ball/Park permits	4
Building Division	Plumbing	8
Street Division	Potholes – Alleys	16
Street Division	Potholes-Major Street	2
Street Division	Potholes-Residential Street	7
Forestry Division	Private/Dead/Hazardous Trees	21
Street Division	Property Damage	7
City Counselor’s Office	Property Damage Claims	5
Civil Rights Enforcement	Public Accommodations Discrim.	14
Board of Public Service	Public Bldgs, by Contractor	5
Treasurer’s Office	PVB Employee Behavior	30
Street Department	Railroad Potholes, R.O.W.	60
Health-Environmental Health	Rat bite of person	3
Health-Environmental Health	Raw Garbage	8
Refuse Division	Rcy Curbside bin is missing	21
Refuse Division	Rcy Curbside bin not delivered	21
Refuse Division	Rcy Curbside bin was damaged	21
Refuse Division	Rcy Curbside Cancel service	21
Refuse Division	Rcy Curbside chng to new addrs	21
Refuse Division	Rcy Curbside/Holi.Inc.Wea.Schd	21
Refuse Division	Rcy Curbside/Missed pickup	21
Refuse Division	Rcy Curbside/Rqst new service	21
Refuse Division	Rcy Drpoff Brkn glass/litter	21
Refuse Division	Rcy Drpoff Cntnr overflowing	21
Refuse Division	Rcy Drpoff Scavenging	21
Refuse Division	Rcy Drpoff/Missing Signage	21
Park Division	Rec. Center Maintenance	21
BPS – Facilities Management	Recreation/Athletic Lights	21
Air Pollution Control	Reduced Visability	3
Refuse Division	Refuse not collected	3
Forestry Division	Reminder Tree Trimming	30
Park Division	Remove graffiti on Park Bldgs	7
Park Division	Remove trash items in park	3
Forestry Division	Remove/Trim trees-park/median	21
Health Planning & Information	Request for All Info	1
P.U. Water-Supply & Purifying	Request For Sampling Analysis	5
Lead Poisoning Prevention	Request Inspection For Lead	30
Public Safety	Request Registration Letter	14
City Justice Center	Resident Complaints	21
Medium Security Institution	Resident complaints	21
Fire & Fire Prevention	Response Time/EMS	10
Park Division	Restroom cleaning in parks	7
Health-Environmental Health	Roach Infestation	14
Refuse Division	Roll-out cart stolen/missing	6
Forestry Division	Root Removal	21
CSB Information Calls	Selling Sexual Materials Shows	1
Traffic & Lighting Division	Service Plate Missing	3
Park Division	Sewer cleaned/missing grate	21
P.U. Water Distribution	Sidewalk Destroyed by W.D.	3
Street Department	Sidewalk Repair	12
Traffic & Lighting Division	Signal Knock Down	3
Traffic & Lighting Division	Signal or Head turned	3
Health Director’s Office	Smoking In City Bldg.	7
Street Division	Snow & Ice-Major Street	1
Street Division	Snow & Ice-Residential Street	4
Fire & Fire Prevention	Sprinkler Systems	9
St. Louis Housing Authority	St. Louis Housing Authority	32
Traffic & Lighting Division	Stop bars	12
Traffic & Lighting Division	Stop Sign – Down or Turned	3
Street Division	Street Cleaning – Scheduled	5
Street Division	Street Holding Water	5
Traffic & Lighting Division	Street Lights Out	3
Traffic & Lighting Division	Street Name and Misc. Signs	7
Board of Public Service	Street Work by Contractor	5
Forestry Division	Stump Removal	10
Animal Regulation Ctr.-Health	Surrendered Animals	7
Health-Environmental Health	Swimming pool inspections	7
Traffic & Lighting Division	Swivel Stop Signs	12
P.U. Water-Supply & Purifying	Taste/Odor/Color Water	9
Food Control-Health Division	Tastes/Smells Bad	8
Refuse Division	Too Many Containers in Alley	6
Traffic & Lighting Division	Traffic Signal bulb out	3
Traffic & Lighting Division	Traffic Signal Stuck	3
City Courts	Traffic Violations	4
Forestry Division	Tree Down-Street	2
Forestry Division	Tree Removal	21
Forestry Division	Tree Trimming	15
Refuse Division	Truck littered alley/street	3
Traffic & Lighting Division	Turn Lane Arrows	12
Refuse Division	Unauthorized use of container	3
Health-Environmental Health	Unsanitary conditions in home	8
Health-Environmental Health	Unsanitary keeping of animals	9
CSB Information Calls	Unsecured Vacant Building	1
Forestry Division	Vac. Health Clean Up Request	45
Building Division	Vacant Bldg-(Unsecured)	14
Forestry Div. NSO Priorities	Vacant Building (Weeds Only)	7
Forestry Div. NSO Priorities	Vacant Debris	14
Forestry Division	Vacant Lot/Bldg Debris	30
Forestry Division	Vacant Lot/Bldg Weeds	30
Forestry Div. NSO Priorities	Vacant Lots (Weeds Only)	7
Traffic & Lighting Division	Vandalized Street Light	5
Forestry Division	VB Cut Not Satisfactory	15
Soulard Market-Dept Public Utl	Vendor Complaints	3
Animal Regulation Ctr.-Health	Vicious & Dangerous Cats	5
Animal Regulation Ctr.-Health	Vicious & Dangerous Dogs	5
Forestry Division	VL Cut Not Satisfactory	15
Health-Environmental Health	Waste water in basement	6
P.U. Water Distribution	Water running/occupied bldg	5
P.U. Water Distribution	Water Running/Vacant Building	5
P.U. Water Distribution	Water/Ice Street, Walk, Alley	3
Refuse Division	Weed & Seed Bulky Items Missed	5
Refuse Division	Yard Waste not Collected	3
Traffic & Lighting Division	Yield Sign	3
		* Does not include weekends or holidays